Each year, PRNEWS names an Agency Elite Top 100, composed of the most innovative PR and communication firms in the country.
We arranged a virtual roundtable with executives leading three of these agencies. The conversation began with a question about industry changes, which led to a discussion about influencer marketing and the role PR plays in this TikTok-centric world.
Participants were: Tom Coyne, CEO of Parsippany, NJ-based Coyne PR; Lindsey DeWitte, president of Public Relations at Kansas City-based Barkley PR; and Laura Macdonald, co-president of San Francisco-based Hotwire.
The discussion was edited for length and clarity.
PRNEWS: What have you seen changing in the industry during the last three years?
Tom Coyne: The evolution of influence has changed a lot…We’ve seen the rise of influencers and their impact.
But recently it’s about understanding and vetting [influencers] correctly. It’s a very detailed process…[using] a cross-section of different platforms to evaluate them. Then you…dive deep and get into the background of the influencer to make sure that there are no surprises….
Lindsey DeWitte: Many companies have been burned when influencers are seen just as a line item in a media budget…But when you approach influencers with a reputation mindset, which public relations agencies do, the experience is so much better for the brand and the influencer.
You want to create an experience and immerse [the influencer] in the brand. And you want an ongoing relationship with them…You don’t want to just pop in and pop out….
Coyne: When you approach influencers you want to think about ideas that build a client’s brand, but also enhance the influencer’s brand. That’s the multiplier; that’s where you get the best value in dollars.
Laura Macdonald: [Another change is] TikTok becoming a really important channel for corporate comms, which feels counterintuitive sometimes, but…people are hanging out on YouTube and TikTok.
It’s actually taking that audience-first lens. Who’s the audience we’re trying to reach? Who influences that audience? What are they reading? Where are they hanging out? What are they doing? And creating comms from that.
DeWitte: It’s really pushing clients to get comfortable. You want [TikTok creators] to create in their way. For more conservative clients, we aren’t pushing them in that direction…. [Brands must]…let go a little bit, if they really want to engage [on TikTok].
PRNEWS: Communicators advise companies on whether or not to respond to pretty much every social-political issue. What does that mean for influencer marketing? How deeply do you vet influencers’ politics or their position on reproductive rights, for example? And what do you do if someone calls out an influencer for taking a stance that doesn’t align with your client’s views?
DeWitte: Having some of those foundational elements outlined from the very beginning, what’s in and what’s out, as you approach influencers…is really important.
That same approach [is needed] sometimes even within paid media. [You need] a system and a process for action when media runs at a time when it’s inappropriate. Or there’s a reaction from an influencer that’s not in keeping with the standards of that client. And you also must be conscious of the timing of earned media efforts.
In addition, you need a process on the back end [for] handling topics and issues as they arise, everything from Roe v. Wade, to the hurricane in Florida. You need an…integrated team [determining] what adjustments [are needed]…to protect the client’s reputation.
Coyne: You must have detailed contracts with anyone you work with, regarding how you work together.
[Still,] you want to leave room for [people] to be themselves, because that’s their brand…Control is kind of a myth… Sometimes, it really just has to be about guidance and partnership…”in advertising, you pay; in PR, you pray.”
What you’re trying to do is work with a third-party advocate or spokesperson or media channel. The message you’re delivering is kind of being refracted through a prism, and you just have to understand how it refracts and …you have to have a very clean, crisp message going in.
And that’s the art of what we do, and that’s why [PR pros] are the best group to handle influencers and any two-way conversation.
PRNEWS: How do you convince companies that there’s more to media relations than the front page of prestigious publications or the biggest networks?
Macdonald: You might have that awesome piece of coverage in The Wall Street Journal or The New York Times or CNBC. But [what’s important is] how you take that piece of coverage and utilize it to reach your audience [beyond the feature].
If it’s a great headline, you should be sharing it through your social channels; executives should be writing about it…So, it doesn’t end with the piece of coverage…Content now is so shareable…make sure that you’re making it work really hard for you…A positive headline in The Wall Street Journal is something to celebrate. But you’ve got to make sure that you make it work for you.
Coyne:…If you think of [the Times] as a mass influencer, [you also should consider] who [else] carries incredibly valuable SEO and credibility. It’s always a goal to have a blend [of media].
So, [think about whether] Jimmy Fallon is getting more viewers on his show or on his feeds? Is he getting more eyeballs in other places? You have to be a little bit device- and platform-agnostic….
DeWitte: It just goes back to data and helping companies understand the audience. You spend a ton of time identifying the true believer that they’re working to reach. Then you think through, from a data-informed approach, what that communications and channel strategy should be to attract and appeal to the consumer at different points in their journey….
PRNEWS: What makes a good client?
Macdonald: A partnership, and giving us access. A really good partner isn’t one that keeps you at arm’s length. [A good partner] gives access to those seats at the table, internal discussions, access to the business goals, how are they being measured….
DeWitte: Consumer expectation of brands has never been greater. We’re not solving the world’s problems through government, and NGOs can’t do it. Brands have to step up to the table….
And brands are remiss when they don’t engage their public relations partner in those strategic discussions about contributing to society more broadly than just products or services, and how their story can be told….
Everything a brand does is how a consumer forms an impression…and whether or not to choose that brand.
Coyne: It’s never been more true that great ideas can change the world. Really smart thinking can make a huge difference, especially in the world of public relations. So, be open to great ideas…whether it’s a corporate client or a consumer relationship, the world respects clever…that’s what public relations can do for people.